BUYER PROTECTION

How does Refragster protect buyers?

We’ve got you covered.

When you buy an item, we hold payment from the seller until you confirm you’ve received your order and it’s as described in the listing. Once order is delivered to you, we wait 3 days before paying the seller to give you time to file a claim if need be, otherwise, seller is paid after 3 days, if no issues arise. 

If you don’t file a claim within 3 days of confirmed delivery, we will auto-pay the seller for the transaction. After this, no refunds or returns can be made.

If the package says delivered but you haven’t received it, reach out to us. We’re happy to help.

Item isn’t as described?

If the item isn’t as described, reach out to us to request a return within 3 days of receiving the item. Note that you can’t return an item because you do not like the scent of the fragrance if it was otherwise accurately described in the listing.

Once you’ve filled out the form, we will thoroughly review the case. If the return is approved, we’ll send you a prepaid shipping label so you can ship the item back to the seller.

When the item is confirmed delivered we’ll issue you a refund to the original form of payment.

Item hasn’t shipped?

Send the seller a transaction message. If the item hasn’t shipped and they haven’t responded within 3 days, you can request a cancellation through our CONTACT US page.

Once the order has been cancelled you will receive a full refund in the original form of payment.

If the item stops receiving tracking updates please let us know.

What’s not covered?

Offline transactions are not covered in our Buyer Protection. We can’t protect you if you go offline. We also can’t support refunds or returns for Prohibited Items.